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Results for: Remove Search TermAuthor: Wally Swain
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Wally Swain

Senior Vice President

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Research Categories

Service Provider Strategies

Wally Swain is a senior vice president in Yankee Group's Network Research group, leading the Emerging Markets team. Swain contributes research and consulting deliverables related to both fixed and wireless telecommunications markets. Based in Bogotá, Colombia, he maintains continuous contact with the various global players to produce his analysis, demand modeling and forecasting and market reports. Swain's expertise includes mobile telecommunications operations, M&A due diligence, strategic planning and organization design, alliance management, financial information for management and costing and statistics modeling. Beyond Latin America, Swain has worked on strategic consulting projects in Bangladesh, Jordan, Saudi Arabia, The Democratic Republic of the Congo and Vietnam.

Prior to Yankee Group, Swain joined Focus Ltda. as a partner in January 2002, after ending his term as CEO of Comcel S.A., the dominant cellular provider in Colombia. During his tenure, Comcel increased yearly revenue by 35 percent, increased its subscriber base by 84 percent and decreased headcount by 20 percent. In addition, Swain oversaw the successful transition of company policies and procedures to reflect the business model of the new shareholder group, America Movil. Prior to his CEO position, he was COO of Comcel from August 1998 through November 2000. During this period, Swain managed operations through Colombia's worst recession in 67 years, eventually delivering savings that pushed EBITDA margins to their highest level yet (from 26 percent in 1998 to 29 percent in 2000). Before joining Comcel, he worked for more than 20 years in several different positions within the Bell Canada organization. Swain's previous work included positions in the office of the president, financial modeling, strategic and corporate planning, and gateways. He is the ex-chairman of the board of the Colombia-Canadian Chamber of Commerce and member of the boards of CallYou (a Colombian Call Center) and Revista Numero (a cultural magazine. He is also a mentor in Endeavor Colombia.

Swain holds an honors undergraduate degree and an M.A. degree in mathematics (statistics) from the University of Waterloo, Ontario, Canada. He speaks English and Spanish fluently, and comprehends French and Portuguese.

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  1. Latin America Consumer Forecast, December 2011

    The Latin America Consumer Forecast identifies how although some carriers in Argentina and Colombia have launched fixed-line prepaid services, their impact has not significantly stemmed the outflow.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Nick Holland  

  2. Latin America Mobile Forecast, December 2011

    The Latin America Mobile Forecast includes users, ARPU and revenue summaries, segmented prepaid and postpaid; with voice/data segmentations and technology splits including handset sales.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Chris Marsh, John Keough, Nick Holland  

  3. Latin America Enterprise Forecast, December 2011

    The Latin America Enterprise Forecast assumes that business lines are related to total employment, which increases if economic growth exceeds population growth.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Eugene Signorini, Chris Marsh, John Keough  

  4. Asia-Pacific Mobile Forecast, December 2011

    The Asia-Pacific Mobile Forecast comprises emerging markets with immense potential, and highly advanced mobile markets that are at the forefront of mobile data services.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Chris Marsh, John Keough, Nick Holland  

  5. Asia-Pacific Enterprise Forecast, December 2011

    The Asia-Pacific Enterprise Forecast provides an aggregate Asia-Pacific rollup, as well as country-specific forecasts for a number of key markets such as Australia, China, Hong Kong, India, Japan, the Philippines and South Korea.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Eugene Signorini, Chris Marsh, John Keough  

  6. Asia-Pacific ConnectedView Forecast, December 2011

    The Asia-Pacific ConnectedView Forecast encompasses consumers and enterprises across both mobile and fixed-line spaces.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Eugene Signorini, Chris Marsh, John Keough, Nick Holland  

  7. Asia-Pacific Consumer Forecast, December 2011

    The Asia-Pacific Consumer Forecast examines consumer behavior for fixed-line and wireless services.

    Dec. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Nick Holland  

  8. Latin American Operators Face a Voice Void

    Voice ARPU is decreasing rapidly in Latin America, but operators hoped (and we thought) mobile customers would take what they saved on voice and spend it on data. That may be happening at an individual customer level, but blended ARPUs continue to fall. Operators must continue to push data services; otherwise, slower line growth and continued ARPU declines could lead to declining service revenues.

    Dec. 29, 2011 | Report | by Wally Swain 

  9. Latin America ConnectedView Forecast, December 2011

    The Latin America ConnectedView Forecast provides market data, including subscribers, contracts, technologies and handset sales through data applications, content provider revenue and consumer/business splits.

    Dec. 28, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Eugene Signorini, Chris Marsh, John Keough, Nick Holland  

  10. Asia-Pacific Mobile Carrier Monitor, December 2011

    The Asia-Pacific Mobile Carrier Monitor offers unprecedented comparability between operators, as this is the most dynamic region for wireless activity.

    Dec. 22, 2011 | Data Module | by Wally Swain 

  11. Latin America Mobile Carrier Monitor, December 2011

    The Latin America Mobile Carrier Monitor tracks mobile operators across the region for KPI and normalizes this data to ensure comparability.

    Dec. 19, 2011 | Data Module | by Wally Swain 

  12. 2012 Mobility Predictions: A Year of Living Dangerously

    The world is in transition and in the year ahead, mobile will be both the protagonist and the subject of this instability. During the last five years, networks and the information they carry have plugged more than 2 billion new participants into the mobile economy. The winners in this landscape will be those players that can scale quickly and treat each user as a unique customer.

    Dec. 6, 2011 | Report | by Yankee Group | CO-AUTHORS: Jason Armitage, Carl Howe, Sandra Palumbo, Vince Vittore, Declan Lonergan, Eugene Signorini, Ken Rehbehn, Chris Marsh, Sheryl Kingstone, Wally Swain, John Keough, Nick Holland, Brian Partridge  

  13. Customer Loyalty Without a Contract

    In the face of rising churn, Latin American operators must build loyalty in their prepaid base. Focusing on wallet retention is the profitable strategy. Discounts and promotions are critical, but from a pure loyalty perspective, sticky services, proactive customer service and exclusive deals targeting high-value clients are the most important.

    Nov. 7, 2011 | Report | by Wally Swain 

  14. 4G World 2011: Great Expectations

    At next week's 4G World 2011 show in Chicago, attendees will hear about the latest and greatest innovations across the 4G ecosystem--everything from mobile cloud, VoLTE, M2M and next-gen networks and strategies to ensuring optimal 4G customer experience. Yankee Group cuts through the vendor noise to help attendees focus their time on the most important happenings at the event.

    Oct. 20, 2011 | Report | by Brian Partridge | CO-AUTHORS: Sandra Palumbo, Ken Rehbehn, Sheryl Kingstone, Wally Swain, John Keough, Nick Holland  

  15. Latin America Mobile Forecast, September 2011

    The Latin America Mobile Forecast provides market data, including subscribers, contracts, technologies and handset sales through data applications, content provider revenue and consumer/business splits.

    Sep. 30, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Chris Marsh, John Keough, Nick Holland, Denise Lund  

  16. Latin America Enterprise Forecast, September 2011

    The Latin America Enterprise Forecast looks at how traditional carriers benefit from the increasing need for bandwidth. Small and medium-sized businesses convert from dial-up Internet to DSL, and large businesses use DSL to connect branch offices.

    Sep. 30, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Sandra Palumbo, Chris Marsh, John Keough, Denise Lund  

  17. Latin America ConnectedView Forecast, September 2011

    The Latin America ConnectedView Forecast contains all forecasts for consumers and enterprises across mobile and fixed-line spaces.

    Sep. 30, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Sandra Palumbo, Vince Vittore, Chris Marsh, John Keough, Nick Holland, Denise Lund  

  18. Latin America Consumer Forecast, September 2011

    The Latin America Consumer Forecast identifies how in rural households, supply limits penetration and almost all Latin American governments have programs to either subsidize or coerce increased availability of fixed lines.

    Sep. 30, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Nick Holland, Denise Lund  

  19. North America Enterprise Forecast, September 2011

    The North America Enterprise Forecast identifies how demand for broadband, Internet access and IP VPN services will drive most of the growth. We expect enterprise convergence, VoIP and the adoption of carrier-based IP VPNs to drive the market.

    Sep. 28, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Sandra Palumbo, Chris Marsh, John Keough, Denise Lund  

  20. Asia-Pacific Mobile Forecast, September 2011

    The Asia-Pacific Mobile Forecast features users, ARPU and revenue summaries, prepaid and postpaid segmentations, voice/data segmentations and technology splits, including handset sales.

    Sep. 26, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Chris Marsh, John Keough, Nick Holland, Denise Lund  

  21. Asia-Pacific ConnectedView Forecast, September 2011

    The Asia-Pacific ConnectedView Forecast features users, ARPU and revenue summaries, prepaid and postpaid segmentations, voice/data segmentations and technology splits including handset sales.

    Sep. 26, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Sandra Palumbo, Vince Vittore, Chris Marsh, John Keough, Nick Holland, Denise Lund  

  22. Asia-Pacific Enterprise Forecast, September 2011

    The Asia-Pacific Enterprise Forecast is updated quarterly to deliver the most relevant data available. It provides an interactive currency tool that enables clients to select and apply exchange rates used in the product.

    Sep. 26, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Sandra Palumbo, Chris Marsh, John Keough, Denise Lund  

  23. Asia-Pacific Consumer Forecast, September 2011

    The Asia-Pacific Consumer Forecast identifies solid growth for consumer demand in the region.

    Sep. 26, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Carl Howe, Vince Vittore, Nick Holland, Denise Lund  

  24. Asia-Pacific Mobile Carrier Monitor, September 2011

    The Asia-Pacific Mobile Carrier Monitor features wireless operators that are tracked by KPIs. Yankee Group normalizes this data to ensure its comparability.

    Sep. 8, 2011 | Data Module | by Wally Swain 

  25. Latin America Mobile Carrier Monitor, September 2011

    The Latin America Mobile Carrier Monitor goes beyond the published numbers to estimate missing or inconsistent numbers and to put all companies on a consistent basis for comparison.

    Sep. 8, 2011 | Data Module | by Wally Swain 

  26. A Smart Buy for Smartphones: Google Buys Motorola Mobility

    Acquiring Motorola for $12.5 billion will make Google's Android platform even more successful by giving Google a 17,000-patent war chest for patent battles, a standardized end-to-end mobile experience for Android users and a Google-controlled platform for mobile payments. However, Google's biggest challenge will be managing Android as an open platform while making devices for that platform--a feat no other technology company has previously achieved.

    Aug. 15, 2011 | Report | by Carl Howe | CO-AUTHORS: Jason Armitage, Eugene Signorini, Ken Rehbehn, Wally Swain, Dmitriy Molchanov, Nick Holland, Denise Lund  

  27. Latin American Operators Must Offer Sub-$100 Smartphones

    Sub-U.S.$100 smartphones are coming to the region, but through non-operator channels, making them unlikely to be sold with data plans. As Android becomes an important brand in its own right, operators must introduce inexpensive smartphones into their own channels to control the sales process and increase data plan subscriptions.

    Jul. 29, 2011 | Report | by Wally Swain 

  28. Asia-Pacific Mobile Forecast, June 2011

    The Asia-Pacific Mobile Forecast comprises emerging markets with immense potential and highly advanced mobile markets that are at the forefront of mobile data services.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Andy Castonguay, Chris Marsh, Dmitriy Molchanov, John Keough, Nick Holland  

  29. Latin America ConnectedView Forecast, June 2011

    The Latin America ConnectedView Forecast provides market data, including subscribers, contracts, technologies and handset sales through data applications, content provider revenue and consumer/business splits.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Chris Marsh, George Hamilton, Dmitriy Molchanov, John Keough, Charles Carr, Nick Holland  

  30. Asia-Pacific Consumer Forecast, June 2011

    The Asia-Pacific Consumer Forecast examines consumer behavior for fixed-line and wireless services.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Dmitriy Molchanov, Nick Holland  

  31. Latin America Enterprise Forecast, June 2011

    The Latin America Enterprise Forecast assumes that business lines are related to total employment, which increases if economic growth exceeds population growth.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Andy Castonguay, Chris Marsh, George Hamilton, John Keough, Charles Carr  

  32. Asia-Pacific ConnectedView Forecast, June 2011

    The Asia-Pacific Forecast encompasses consumers and enterprises across both mobile and fixed-line spaces.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Chris Marsh, George Hamilton, Dmitriy Molchanov, John Keough, Charles Carr, Nick Holland  

  33. Asia-Pacific Enterprise Forecast, June 2011

    The Asia-Pacific Enterprise Forecast provides an aggregate Asia-Pacific rollup, as well as country-specific forecasts for a number of key markets such as Australia, China, Hong Kong, India, Japan, the Philippines and South Korea.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Andy Castonguay, Chris Marsh, George Hamilton, John Keough, Charles Carr  

  34. Latin America Consumer Forecast, June 2011

    The Latin America Consumer Forecast identifies how although some carriers in Argentina and Colombia have launched fixed-line prepaid services, their impact has not significantly stemmed the outflow.

    Jun. 29, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Dmitriy Molchanov, Nick Holland  

  35. Asia-Pacific Mobile Carrier Monitor, June 2011

    The Asia-Pacific Mobile Carrier Monitor offers unprecedented comparability between operators, as this is the most dynamic region for wireless activity.

    Jun. 13, 2011 | Data Module | by Wally Swain 

  36. Latin America Mobile Carrier Monitor, June 2011

    The Latin America Mobile Carrier Monitor tracks wireless operators across the region for KPI and normalizes this data to ensure comparability.

    Jun. 10, 2011 | Data Module | by Wally Swain 

  37. Topline Data Forecast, April 2011

    The Topline Data Forecast presents the global connectivity markets, technologies and competitive landscape at a regional level. This data module is updated quarterly for Link Research clients.

    Apr. 25, 2011 | Data Module | by Wally Swain 

  38. Latin America Consumer Forecast, March 2011

    The Latin America Consumer Forecast identifies how in rural households, supply limits penetration and almost all Latin American governments have programs to either subsidize or coerce increased availability of fixed lines.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Dmitriy Molchanov, Nick Holland  

  39. Latin America Enterprise Forecast, March 2011

    The Latin America Enterprise Forecast looks at how traditional carriers benefit from the increasing need for bandwidth. Small and medium-sized businesses convert from dial-up Internet to DSL, and large businesses use DSL to connect branch offices.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Andy Castonguay, Eugene Signorini, George Hamilton, Charles Carr  

  40. Latin America Mobile Forecast, March 2011

    The Latin America Mobile Forecast provides market data, including subscribers, contracts, technologies and handset sales through data applications, content provider revenue and consumer/business splits.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Andy Castonguay, Eugene Signorini, Dmitriy Molchanov, Nick Holland  

  41. Asia-Pacific Mobile Forecast, March 2011

    The Asia-Pacific Mobile Forecast features users, ARPU and revenue summaries, prepaid and postpaid segmentations, voice/data segmentations and technology splits, including handset sales.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Andy Castonguay, Eugene Signorini, Dmitriy Molchanov, Nick Holland  

  42. Latin America ConnectedView Forecast, March 2011

    The Latin America ConnectedView Forecast contains all forecasts for consumers and enterprises across mobile and fixed-line spaces.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Eugene Signorini, George Hamilton, Dmitriy Molchanov, Charles Carr, Nick Holland  

  43. Asia-Pacific Consumer Forecast, March 2011

    The Asia-Pacific Consumer Forecast identifies solid growth for consumer demand in the region.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Dmitriy Molchanov, Nick Holland  

  44. Asia-Pacific Enterprise Forecast, March 2011

    The Asia-Pacific Enterprise Forecast is updated quarterly to deliver the most relevant data available. It provides an interactive currency tool that enables clients to select and apply exchange rates used in the product.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Andy Castonguay, Eugene Signorini, George Hamilton, Charles Carr  

  45. Asia-Pacific ConnectedView Forecast, March 2011

    The Asia-Pacific ConnectedView Forecast features users, ARPU and revenue summaries, prepaid and postpaid segmentations, voice/data segmentations and technology splits including handset sales.

    Mar. 31, 2011 | Data Module | by Wally Swain | CO-AUTHORS: Jason Armitage, Vince Vittore, Andy Castonguay, Eugene Signorini, George Hamilton, Dmitriy Molchanov, Charles Carr, Nick Holland  

  46. Latin America Mobile Carrier Monitor, March 2011

    The Latin America Mobile Carrier Monitor goes beyond the published numbers to estimate missing or inconsistent numbers and to put all companies on a consistent basis for comparison.

    Mar. 15, 2011 | Data Module | by Wally Swain 

  47. Asia-Pacific Mobile Carrier Monitor, March 2011

    The Asia-Pacific Mobile Carrier Monitor features wireless operators that are tracked by KPIs. Yankee Group normalizes this data to ensure its comparability.

    Mar. 14, 2011 | Data Module | by Wally Swain 

  48. Mobile World Congress: Key Takeaways for Latin America

    This year's Mobile World Congress highlighted several innovations--from app revenue-sharing models to small-cell designs and cheap multi-SIM phones--with strong implications for Latin America. As operators consider them, however, they must focus squarely on customer experience as a differentiator.

    Feb. 28, 2011 | Report | by Wally Swain 

  49. Telefónica Smells the Mobile Banking Coffee

    Success with mobile banking in Latin America means partnerships with banks because they control the regulatory agenda. But it also means partnerships with industry groups that decrease the cost of customer acquisition.

    Feb. 15, 2011 | Report | by Wally Swain 

  50. What's Hot at Mobile World Congress 2011

    Looking ahead to next week's Mobile World Congress (MWC) in Barcelona, Yankee Group sees apps and devices grabbing the headlines once again. But MWC will also foster critical innovation in enterprise mobility, NFC and IMS, to name just a few. Meanwhile, the cold war between mobile network operators and over-the-top players will show no signs of thawing.

    Feb. 9, 2011 | Report | by Declan Lonergan | CO-AUTHORS: Jason Armitage, Susan McNeice, Jennifer Pigg, Ken Rehbehn, Chris Marsh, Wally Swain, Nick Holland, Brian Partridge, Chris Nicoll  


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