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Corporations today are more incented than ever to reduce costs while improving overall productivity and effectiveness in the workplace. As a result, IT departments are anxious to deploy communications and collaboration solutions that will help grow the business, improve customer retention and sales, and provide greater opportunity for innovation--providing the perfect environment for an explosion of unified communications and collaboration (UC&C) solution adoption over the next two years.
Jan. 9, 2012 | Report | by Eugene Signorini | CO-AUTHORS: Sandra Palumbo
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Unified communications (UC) has been somewhat of a joke in the industry because it never quite realized the full potential its hype promised. Cloud and mobility, however, are breathing new life into UC, as 49 percent of UC decision-makers say mobile UC is just as important as desktop UC, if not more so. This sets the stage for renewed business interest in UC.
Dec. 16, 2011 | Report | by Sandra Palumbo
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The world is in transition and in the year ahead, mobile will be both the protagonist and the subject of this instability. During the last five years, networks and the information they carry have plugged more than 2 billion new participants into the mobile economy. The winners in this landscape will be those players that can scale quickly and treat each user as a unique customer.
Dec. 6, 2011 | Report | by Yankee Group | CO-AUTHORS: Jason Armitage, Carl Howe, Sandra Palumbo, Vince Vittore, Declan Lonergan, Eugene Signorini, Ken Rehbehn, Chris Marsh, Sheryl Kingstone, Wally Swain, John Keough, Nick Holland, Brian Partridge
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IT can try to lock down the use of consumer applications on work devices, but the long-term value of cloud computing and applications is the foundation it lays for user self-service and consumption. Consumerization has become mainstream within corporations, and to help support the new way of working, IT departments need to embrace--not just tolerate--this phenomenon.
Dec. 1, 2011 | Report | by Sandra Palumbo | CO-AUTHORS: George Hamilton, Denise Lund
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The 2011 US FastView: Unified Communications (UC) Survey is an online survey of more than 400 IT decision-makers in the U.S. It covers different UC technologies, with an emphasis on videoconferencing, cloud-based UC, mobile UC as well as SIP trunking and social media. The type of questions asked include: What is your deployment status? What are your purchase plans? What are your barriers/challenges to adoption? What motivates you to deploy? What factors impact your decision to deploy a technology and to select a supplier?
Nov. 15, 2011 | Survey | by Sandra Palumbo
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Attendees seemed obsessed with discussing mobile cloud at 4G World 2011, but the real discussion should be about best practices for leveraging cloud computing as the platform for mobilizing applications versus using native application deployments. Ultimately, a mix of cloud-based and native mobile applications will lead to the best user experience.
Nov. 8, 2011 | Report | by Sandra Palumbo
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At next week's 4G World 2011 show in Chicago, attendees will hear about the latest and greatest innovations across the 4G ecosystem--everything from mobile cloud, VoLTE, M2M and next-gen networks and strategies to ensuring optimal 4G customer experience. Yankee Group cuts through the vendor noise to help attendees focus their time on the most important happenings at the event.
Oct. 20, 2011 | Report | by Brian Partridge | CO-AUTHORS: Sandra Palumbo, Ken Rehbehn, Sheryl Kingstone, Wally Swain, John Keough, Nick Holland
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TopicView Cloud Computing details the cloud computing market, including break outs of active cloud contracts and cloud revenue by company size for SaaS, PaaS and IaaS, to help vendors optimize market segmentation.
Oct. 5, 2011 | Data Module | by Sandra Palumbo
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Cloud computing is a beacon of hope and growth for traditional ICT companies. But transforming their businesses takes time, which could cause them to miss out on the fast-moving market and customer opportunity. In an effort to speed up their transformation, many companies have taken the "buy it and they will come" approach, providing the industry with a steady stream of cloud computing M&A announcements--more of which are possible before the end of 2011.
Sep. 20, 2011 | Report | by Sandra Palumbo
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Legacy network operators targeting large enterprises have been struggling for several years to evolve their business and image and move closer to the application layer. Thanks to the explosion of cloud computing and mobility, as well as enterprises' need for security and network optimization, providers such as Orange Business Services are making huge strides in the application delivery service space.
Aug. 25, 2011 | Report | by Sandra Palumbo
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Often when a company is touted as being innovative the credit is given to that firms research and development organization and product developers. And as a person with a computer science and engineering background, they obviously deserve much credit....
July 21, 2011 | Blog | by Sandra Palumbo
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Wholesale service providers for the second year in a row find themselves bullish about the future of their business thanks to the residual benefits of the communications industry's hot areas of mobility, cloud computing and content delivery. Yankee Group and Capacity Media's second annual smart wholesale survey proves just how flexible and adaptable the wholesale industry can be.
Jul. 12, 2011 | Report | by Sandra Palumbo
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I would never consider myself to be an early adopter of technology despite having a technical degree and spending my entire career in the technology industry....
June 26, 2011 | Blog | by Sandra Palumbo
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Rather than focusing on flashy handsets and new use cases, last week's TIA 2011: Inside the Network conference focused on making the network relevant again, reinforcing the need for networks to increase capabilities and adapt to new technologies like M2M and cloud.
May. 25, 2011 | Report | by John Keough | CO-AUTHORS: Sandra Palumbo
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Yankee Group defines the Connected Experience as one that combines networks, devices and content into a seamless engagement that captivates users. Here we explain content's role in what we estimate is a U.S.$2 trillion Connected Experience opportunity.
May. 17, 2011 | Report | by Sandra Palumbo | CO-AUTHORS: Zeus Kerravala
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Once lacking network solution and service provider options, the midsize business market is becoming crowded with alternatives, now including Comcast with its new Metro Ethernet solution set. Any provider that is not on the Ethernet train soon will be left behind by the exploding mid-market.
May. 16, 2011 | Report | by Charles Carr | CO-AUTHORS: Sandra Palumbo
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Reports that operators are considering charging Google and other OTT players for carrying their content highlights the need for a revision of telecom business models. In particular, old traffic peering agreements are no longer balanced and North American multimedia content is swamping operator networks. There is no easy fix, but sharing the costs makes more and more sense.
Apr. 28, 2011 | Report | by Chris Nicoll | CO-AUTHORS: Jason Armitage, Susan McNeice, Sandra Palumbo
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Our recent webinar on enterprise cloud computing underscored that while enterprises are becoming much more cloud savvy, they still have many questions when it comes to moving mission-critical applications to the cloud. Here we address the most common questions posed by enterprises and service providers.
Apr. 20, 2011 | Report | by George Hamilton | CO-AUTHORS: Sandra Palumbo
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Less than a month after the announced merger of ATT and T-Mobile US, 10 days after the Centurylink and Qwest merger closes and the same day that Verizon closes its acquisition of Terremark we have yet another merger announcement in the US telecommunications market, this one with global reach!...
April 11, 2011 | Blog | by Sandra Palumbo
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Enterprises see the value in mobile UC, but like traditional UC, it is unclear if and when adoption will finally take off. It is important to remember that UC is most valuable in enabling collaboration among workers, no matter where they are. A UC strategy that integrates mobile and desktop UC is the key to adoption and use by today's connected users.
Apr. 7, 2011 | Report | by Sandra Palumbo | CO-AUTHORS: Zeus Kerravala
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Walking the seemingly endless CTIA 2011 show floor in Orlando this week there are a few key buzz words that you can hear no matter what the conversation is about....
March 23, 2011 | Blog | by Sandra Palumbo
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Ubiquitous network connectivity was only the first step in our evolution to a globally connected society. New networks, devices and cloud-sourced content are creating a Connected Experience that is changing the very nature of how we live, work and play.
Mar. 21, 2011 | Report | by Carl Howe | CO-AUTHORS: Sandra Palumbo, Zeus Kerravala, Sheryl Kingstone, Chris Nicoll, Gigi Wang, Denise Lund
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Last month in this blog I recapped a week long trip through several European countries from the standpoint of what technology and applications I used to stay productive while on the road....
March 19, 2011 | Blog | by Sandra Palumbo
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Three countries, 6 airplanes, 3 hotels, 4 offices, and 4 currencies in 6 days. That is a basic summary of this analysts European journey earlier this month. The question is, did technology and connectivity allow me to be productive despite my ever changing surroundings?...
February 14, 2011 | Blog | by Sandra Palumbo
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Verizon's acquisition of Terremark instantly positions it as a leader in the enterprise cloud computing services market. The move enhances its data center and managed services capabilities and adds to its already solid security expertise. Other cloud computing vendors and service providers will need to re-assess their enterprise cloud computing capabilities in response to Verizon's improved competitive position.
Jan. 28, 2011 | Report | by George Hamilton | CO-AUTHORS: Sandra Palumbo, Ted Julian
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Despite lots of hype around cool new technologies like cloud computing and the prevalence of consumer applications in the enterprise, Yankee Group's 2010 US CIO Priorities FastView Survey shows CIOs and CTOs are most driven by business, not technology, objectives. Service providers looking to win enterprise business would be wise to promote their solutions as aids to increasing employee productivity and improving customer experience, rather than just as the latest technology.
Jan. 27, 2011 | Report | by Sandra Palumbo
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A year into Sprint's landmark Network Advantage outsourcing deal with Ericsson, the operator asserts that ensuring success means focusing on open communication with managed services vendors rather than contractual minutiae. As more communications service providers consider outsourcing and managed services, they can learn from the progress Sprint and Ericsson have made.
Jan. 11, 2011 | Report | by Zeus Kerravala | CO-AUTHORS: Sandra Palumbo
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Enterprise cloud services generated U.S.$9.2 billion in revenue worldwide in 2010, but that number is expected to grow to U.S.$22.3 billion in 2014, a CAGR of 30 percent. The table is set for long-term growth for cloud service providers. Within the time frame of this forecast, the skills, capabilities and value proposition of cloud service providers will surpass those of internal enterprise IT departments.
Jan. 10, 2011 | Report | by George Hamilton | CO-AUTHORS: Sandra Palumbo, Wally Swain
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To the cloud! Three little words have allowed everyone I know to actually know what I do for a living, but I m not convinced that is such a good thing....
December 31, 2010 | Blog | by Sandra Palumbo
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Unified communications (UC) still hasn't reached the level of broad adoption the industry has long been expecting, but with the ever-increasing popularity and anticipated demand for cloud-based solutions, the time may finally have come for the growth of hosted and cloud-based UC.
Dec. 21, 2010 | Report | by Sandra Palumbo
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The Anywhere Enterprise: 2010 US CIO Priorities FastView Survey is a phone survey of 100 CIOs/CTOs in the U.S. It covers: business and technology priorities, with a specific focus on enterprise mobility, cloud computing and collaboration solutions; criteria used when selecting providers/vendors; budget trends; and outlook on the economy and its impact on business for next year.
Dec. 16, 2010 | Survey | by Sandra Palumbo
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The Anywhere Enterprise: 2010 US Unified Communications (UC) FastView Survey is an online survey of more than 400 IT decision-makers in the U.S. It covers different UC technologies, with an emphasis on videoconferencing, cloud-based UC, mobile UC as well as SIP trunking and social media. The type of questions asked include: What is your deployment status? What are your purchase plans? What are your barriers/challenges to adoption? What motivates you to deploy? What factors impact your decision to deploy a technology and to select a supplier?
Dec. 15, 2010 | Survey | by Zeus Kerravala | CO-AUTHORS: Sandra Palumbo
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Communications service providers (CSPs) see cloud computing as an opportunity to finally have the credibility and business model to compete for enterprise IT dollars. Technology integrators will need to remind their enterprise clients why they are the trusted partner for IT and cloud services.
Nov. 17, 2010 | Report | by George Hamilton | CO-AUTHORS: Sandra Palumbo, Camille Mendler
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Ethernet has languished for years as a simple LAN or MAN technology, but a raft of new standards is quickly turning Ethernet into the next hot global WAN service. Carriers and enterprises--especially SMBs--should take note of this new, cost-effective option in the WAN marketplace.
Oct. 20, 2010 | Report | by Charles Carr | CO-AUTHORS: Sandra Palumbo
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Infrastructure as a service (IaaS) may not be mainstream, but it is starting to find a home in early adopter enterprises. Yankee Group's Anywhere Enterprise: 2010 U.S. Cloud Computing FastView Survey illustrates that while enterprises with cloud experience are planning on expanding IaaS adoption, certain barriers still need to be addressed.
Aug. 18, 2010 | Report | by Sandra Palumbo
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Today's workforce is diverse and evolving. The way we work is rapidly changing thanks to consumer technology, mobile solutions and ubiquitous connectivity.
May. 29, 2008 | Live Webinar | by Sandra Palumbo | CO-AUTHORS: Eugene Signorini
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HP's $13.9 billion acquisition of the global systems integrator EDS will enable the new HP to compete more aggressively with archrival IBM and stimulate consolidation in the global IT services market.
May. 14, 2008 | Note | by Zeus Kerravala | CO-AUTHORS: Sandra Palumbo, Mindy Blodgett
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All mobile workers are not the same. To achieve real strategic enterprise mobility, corporations must segment their mobile workforce and address the specific needs and tendencies of the various mobile worker types.
May. 12, 2008 | Report | by Sandra Palumbo | CO-AUTHORS: Jonathan Edwards, Eugene Signorini
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The consumerization of the enterprise is real and the mobility industry and enterprises alike need to stop viewing consumers and mobile workers as two totally different beasts.
Apr. 8, 2008 | Note | by Sandra Palumbo
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The use of managed solutions can help enterprises take the final steps to holistic mobility and achieve dramatic savings.
Jan. 25, 2008 | Report | by Sandra Palumbo
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Determining the value that can be driven by network-based professional services in increasing the uptake of managed services is a current business planning issue for many service providers.
Jan. 9, 2008 | Report | by Caroline Ashley | CO-AUTHORS: Sandra Palumbo
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4 questions to help you pick the right VPN to support your mobile enterprise.
Jan. 7, 2008 | Report | by Sandra Palumbo | CO-AUTHORS: Nathan Dyer
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The Yankee Group Anywhere Enterprise-Large: 2007 Asia-Pacific IP Communications Services Survey provides an in-depth view of how large enterprises in China, Hong Kong, India and South Korea deploy various IP communications solutions.
Dec. 28, 2007 | Survey Executive Summary | by Agatha Poon | CO-AUTHORS: Sandra Palumbo
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This Yankee Group Report provides a look at the use and perception of managed services among North American businesses.
Aug. 23, 2007 | Report | by Sandra Palumbo
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This online survey is comprised of 500 US respondents at companies with 2-499 employees. Topics include IT and network- or communications-based service delivery strategies; software as a service versus premises-based; drivers/barriers of adoption.
Jul. 17, 2007 | Survey Executive Summary | by Gary Chen | CO-AUTHORS: Sandra Palumbo, Steve Hilton, Joshua Holbrook
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This online survey is comprised of 200 UK respondents at companies with 2-249 employees. Topics include IT and network- or communications-based service delivery strategies; software as a service versus premises-based; drivers/barriers of adoption.
Jun. 27, 2007 | Survey Executive Summary | by Caroline Ashley | CO-AUTHORS: Sandra Palumbo, Joshua Holbrook
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This online survey is comprised of 302 US respondents at companies with 500+ employees. Topics include IT and network- or communications-based service delivery strategies; software as a service versus premises-based; drivers/barriers of adoption.
Jun. 22, 2007 | Survey Executive Summary | by Sandra Palumbo | CO-AUTHORS: Mindy Blodgett
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Monitoring the enterprise and wholesale activities of core players in the US fixed-line market, updated to the fourth quarter of 2006.
Apr. 13, 2007 | Data Module | by Sandra Palumbo | CO-AUTHORS: Steve Hilton, Joshua Holbrook
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Consumer applications and tools are invading enterprises, so enterprises need to be prepared to allow these empowering and enabling tools into the workforce while still protecting the corporation.
Mar. 29, 2007 | Note | by Sandra Palumbo
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Mobile malware: Although it may not be real today, its day will come in the future. Will you be prepared?
Feb. 6, 2007 | Note | by Jonathan Singer | CO-AUTHORS: Sandra Palumbo