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1. Centralized Dynamic Catalog (CDC): From Vision to Reality

   When Yankee Group formulated its centralized dynamic catalog (CDC) vision two years ago, we saw CDCs as much larger than enterprise product catalogs, which were gaining steam in the market then. With time, CSPs' demands have matured, and their current wish list closely mirrors our CDC vision. Successful vendors will be those that include PLM and minimize integration costs.

   Feb. 18, 2010 | Report | by Arindam Banerjee 

2. Link Data: Global Network, January 2010

   This one Excel file contains retrospective and prospective data on fixed-line and mobile equipment and service sales into carriers and service providers, including network infrastructure, billing, BOSS, DSLAM and wholesale connectivity services.

   Jan. 22, 2010 | Data Module | by Arindam Banerjee 

3. Link Data: Research Topic Billing & OSS, January 2010

   This Yankee Group Link Data product presents billing and OSS forecasts at a regional level segmented by customer type, revenue category and 11 software categories.

   Jan. 22, 2010 | Data Module | by Arindam Banerjee | CO-AUTHORS: Jon Paisner  

4. Success of IP VPN Services Will Depend on Underlying OSS Infrastructure

   As IP-based services continue to become popular among enterprises, service providers find themselves grappling with major OSS challenges. To be able to provide flawless IP VPN services, they must invest in robust OSS systems that can support end-to-end service fulfillment and service management, IP device management and robust order management, and also be able to provide integration within and across networks.

   Dec. 21, 2009 | Report | by Arindam Banerjee 

5. Link Data: Research Topic Billing & OSS, October 2009

   This Yankee Group Link Data product presents billing and OSS forecasts at a regional level, segmented by customer type, revenue category and 11 software categories.

   Oct. 20, 2009 | Data Module | by Arindam Banerjee | CO-AUTHORS: Jon Paisner  

6. The Policy of Protecting Customer Experience

   Policy management has a diverse array of use cases and deployment scenarios, but operators are most interested in policy solutions that can ensure customer satisfaction and a high-quality customer experience in a standardized fashion, so vendors should focus on customer-centric policy initiatives that use the 3GPP PCC architecture as a guide.

   Sep. 16, 2009 | Report | by David Vorhaus | CO-AUTHORS: Arindam Banerjee  

7. Building the Anywhere Software Experience

   Today's software systems are not designed to handle the ubiquitous nature and plethora of services that will be introduced by the Anywhere Network-. To stay relevant, software vendors have to transform their solutions and build intelligent, real-time and event-driven software systems that will enable the ideal customer experience.

   Aug. 3, 2009 | Report | by Arindam Banerjee | CO-AUTHORS: Ashvin Vellody  

8. Link Data: Research Topic Billing & OSS, July 2009

   This Yankee Group Link Data product presents billing and OSS forecasts at a regional level segmented by customer type, revenue category and 11 software categories.

   Jul. 24, 2009 | Data Module | by Arindam Banerjee 

9. Successful Revenue Assurance Rollouts Require Process Integration

   Complex settlement and third-party billing relationships create an opportunity for revenue leakage. To mitigate leakages, service providers must integrate business processes, analytics and dashboards within their revenue assurance rollouts.

   Jul. 7, 2009 | Report | by Jon Paisner | CO-AUTHORS: Arindam Banerjee  

10. End-to-End Order Management Automates the Service Provider's Value Chain

    End-to-end order management (OM) bridges the gap between OSS and BSS. Service providers need to invest in streamlining their entire OM process to increase profitability and enhance the customer experience.

    Jul. 2, 2009 | Report | by Arindam Banerjee 

11. TM Forum Management World 2009: Caution Was the Buzzword

    At the TM Forum Management World 2009, software vendors addressed the key challenges facing service providers in today's downward-spiraling economy. Software vendors focused their messaging on opex efficiency and highlighted solutions that can be deployed relatively easily with measurable ROI directed toward profitability and opex and revenue leakage reduction.

    Jun. 16, 2009 | Report | by Arindam Banerjee 

12. A Customer-Focused Service Assurance Strategy Is the Need of the Hour

    Carriers need to focus on a customer-focused service assurance strategy as it is the only way they can differentiate themselves from competition and reduce customer churn.

    May. 27, 2009 | Report | by Arindam Banerjee 

13. Link Data: Research Topic Billing & OSS, April 2009

    This Yankee Group Link Data product presents billing and OSS forecasts at a regional level segmented by customer type, revenue category and 11 software categories.

    Apr. 22, 2009 | Data Module | by Arindam Banerjee | CO-AUTHORS: David Vorhaus, Jon Paisner  

14. Network Intelligence Is Table Stakes for Carrier Profitability

    Network capacity utilization has become a critical topic for CSPs. Traditional solutions fall short of the requirements to optimize network capacity and to provide effective utilization by predicting network resource exhaustion in a timely manner. CSPs need a new category of solution that addresses this space, enables them to make more informed decisions regarding their network resources and allows them do more with what they currently have.

    Apr. 10, 2009 | Report | by Arindam Banerjee 

15. Survival Tactics for tough economy

    Notwithstanding dismal global financial situation MWC remained bustling as ever with software vendors, NEPs showcasing their latest glitzy gadgets, equipments and software offerings....

    February 18, 2009 | Blog | by Arindam Banerjee

16. Service Management in an IP World

    The realities of a converged IP network have changed how operators and vendors think about service management. Full solutions must take a proactive approach to service management and incorporate intelligence from both the network and IT layers.

    Feb. 18, 2009 | Note | by David Vorhaus | CO-AUTHORS: Arindam Banerjee  

17. Link Data: Research Topic Billing & OSS, January 2009

    Yankee Group presents billing and OSS forecasts at a regional level segmented by customer type, revenue category and 11 software categories.

    Jan. 15, 2009 | Data Module | by Arindam Banerjee 

18. Thinking Beyond Flat-Rate and Stovepiped Business Models

    Historically operators have blissfully invested in prepaid and postpaid stovepiped environments. But the time is now ripe for carriers to adopt a true convergent prepaid and postpaid policy-based account structure and billing scenario.

    Jan. 6, 2009 | Report | by Arindam Banerjee 

19. Bridging the Digital Divide

    Yankee Group believes communication service providers are strategically positioned to play an essential and value-added role in the digital commerce value chain beyond a "dumb pipe." However, to obtain such a role, SPs must position their delivery and monetization services and the value of subscriber data accordingly.

    Jan. 5, 2009 | Report | by Jonathan Edwards | CO-AUTHORS: Arindam Banerjee  

20. Oracle Embraces Mobility and Consumerization

    At OpenWorld in September 2008, Oracle announced it has retooled its enterprise applications to embrace mobility and consumerization. This is a step forward in improving the usability of its CRM product suite. Oracle's Communication Industry Vertical has also improved its Master Data Management--a key initiative for many CSPs.

    Dec. 29, 2008 | Note | by Sheryl Kingstone | CO-AUTHORS: Arindam Banerjee  

21. Subscriber Data Management Is Critical for Service Convergence

    The only way communications service providers can provide personalized services across disparate networks is by adopting a streamlined subscriber data management strategy.

    Sep. 16, 2008 | Note | by Arindam Banerjee 

22. Billing & OSS World 2008: Managing Carriers' Real-Time Needs Is Critical for the Success of BOSS Vendors

    Under new ownership, Billing & OSS World 2008 seemed more organized. Not surprisingly, BOSS transformation and meeting real-time needs were the key messages.

    Jun. 10, 2008 | Note | by Arindam Banerjee 

23. Thinking Beyond Flat-Rate Business Models

    Monetizing next-generation business models will require online charging solutions to work in close proximity with complementary technologies such as DPI and policy management.

    Apr. 25, 2008 | Note | by Arindam Banerjee | CO-AUTHORS: David Vorhaus  

24. It's Time for Carriers to Adopt Centralized Dynamic Catalog Strategy

    CDC strategy streamlines and orchestrates service providers' overall product strategy. It also provides end-to-end capability that enables quicker product launch and minimizes fulfillment errors.

    Apr. 7, 2008 | Report | by Arindam Banerjee 

25. A Year in Review for the Billing and Mediation Market

    We will analyze the billing and mediation market and look at prominent vendors and their success in 2007.

    Feb. 1, 2008 | Report | by Arindam Banerjee | CO-AUTHORS: Paul Hughes  

26. The Systems Integrators Role in IMS Deployment

    Systems integrators will play a key role in the successful deployment of IMS. Early selection and involvement combined with best practices and focus on critical success factors are the major ingredients to ensure successful delivery.

    Dec. 20, 2007 | Note | by Arindam Banerjee 

27. Five Significant OSS Trends We Expect to See in 2008

    OSS as a software category continues to be a critical component of carriers` business transformation projects.

    Dec. 20, 2007 | Note | by Arindam Banerjee 

28. ENUM Will Be Reinvented as a Strategic NGN Element

    The proliferation of personalized service portfolios and Web 2.0 strategies require carrier-class IP routing directories to drive operational efficiencies.

    Dec. 14, 2007 | Note | by Brian Partridge | CO-AUTHORS: Arindam Banerjee  

29. Servicing COTS Software Is Critical for Supporting the Anywhere Network Infrastructure

    Yankee Group research shows that a delay of a COTS BSS/OSS upgrade that takes more than 2 years introduces major internal development and support costs, resulting in significant increase in carrier cost of ownership of the software.

    Oct. 31, 2007 | Report | by Arindam Banerjee 

30. Time to Close the Loop Between Service Fulfillment and Service Assurance

    The disconnect between service fulfillment and service assurance needs to be removed so carriers can improve the customer experience, reducing costs, accelerating time-to-market of services and assuring smooth service introduction from inception.

    Oct. 11, 2007 | Note | by Arindam Banerjee 

31. Service Assurance Bridges the Gap Between Reality and Expectation, Part 1: Demand-Side Analysis

    Service assurance solutions will occupy center stage as carriers roll out new IP-based services such as IPTV. Yankee Group expects the service assurance market to grow at a steep rate of 20.89% CAGR between 2007 and 2011.

    Sep. 18, 2007 | Report | by Arindam Banerjee 

32. The Next Trillion Dollars from the Anywhere Network

    The next trillion dollars for traditional service providers will come from alternate business models and opportunities introduced by the Anywhere Network.

    Jul. 17, 2007 | Report | by Arindam Banerjee | CO-AUTHORS: Brian Partridge, Nick Maynard  

33. Customer Fulfillment Lifecycle Management: Axiom Systems Gets It Right

    With the rapid introduction of IP-based services and customer stickiness directly related to QoS and service continuity expectations across any network and any device, a closed-looped approach to service fulfillment process is the need of the hour.

    Apr. 6, 2007 | Note | by Arindam Banerjee 

34. IPTV Service Fulfillment: Delivering the Perfect Picture

    Carriers are adding IPTV to bundled strategies to counter cable operators? triple-play deals. Delivering seamless IPTV demands integrated service fulfillment that understands the basic network and the complexity and size of processes used.

    Jan. 12, 2007 | Report | by Arindam Banerjee 

35. Network Management Is the Key to the Success of Next-Generation Architecture

    Network performance monitoring, testing and fault management solutions will play a critical role in helping carriers monetize and optimize their next-generation architecture.

    Jan. 5, 2007 | Report | by Arindam Banerjee | CO-AUTHORS: George Hamilton  

36. Next-Generation Architecture Will Introduce Challenges for Subscriber Data Sharing and Identity Management

    Interoperability among operators, content providers and service providers will be critical in a world of ubiquitous connectivity where users will demand any service on any device at any location.

    Dec. 15, 2006 | Note | by Arindam Banerjee 

37. IMS Architecture: Time for Introspection and a Reality Check

    With all the hype around IMS, SDP and SOA, it seems the communications industry finally has all the necessary tools to be more efficient, lean and customer-centric. This will enable it to increase ARPU and improve customer stickiness.

    Oct. 4, 2006 | Report | by Arindam Banerjee 

38. Bandwidth Management Will Play a Key Role in IMS and Next-Generation Architecture

    Bandwidth management and guaranteed quality of service will prove to be the cornerstones of success for next-generation architecture.

    Sep. 1, 2006 | Note | by Arindam Banerjee 

39. Data Mediation Will Play a Key Role in Next-Generation IMS Architecture

    IMS architecture is fueling the importance of data mediation platforms. Active or real-time mediation platforms are the need of the hour. Yankee Group forecasts a modest 10.1% increase in the global data mediation market CAGR between 2006 and 2010.

    Jul. 11, 2006 | Report | by Arindam Banerjee 

40. Service Activation Vendors Positioned for Growth in Emerging Markets

    Service activation remains a profitable commercial off-the-shelf segment. Demand for network-facing service activation solutions will continue to grow for the next 3 years.

    May. 26, 2006 | Report | by Arindam Banerjee 

41. Where Does SCIM Fit into IMS?

    SCIM as defined by 3GPP is a specialized type of SIP application server that manages interaction among other application servers.

    May. 22, 2006 | Note | by Arindam Banerjee 

42. ENUM Bridges the Gap Between the Telephone and the Internet

    ENUM is viewed as a bridge between traditional telephony and the internet. However, there are valid concerns about this protocol that might hinder its widespread acceptability.

    Mar. 8, 2006 | Note | by Arindam Banerjee 

43. Telecom Providers Can Achieve Strategic Differentiation Through Web-Based Self-Service

    Self-service initiatives among telecom operators and carriers are gaining momentum. Yankee Group predicts a significant increase in service providers' budgets for self-service initiatives in the next few years.

    Feb. 27, 2006 | Report | by Arindam Banerjee 

44. A Primer on IMS Architecture: Frequently Asked IMS-Related Questions

    IP Multimedia Subsystem (IMS) architecture is the latest buzzword in the telecom industry. This DecisionNote addresses some of the frequently asked questions regarding IMS.

    Jan. 13, 2006 | Note | by Arindam Banerjee 

45. Is IMS Architecture the Future of the Telecom Industry?

    IMS is regarded as an enhanced services architecture for delivering any service, using any media, to reach any customer, regardless of how they connect to the network.

    Jan. 5, 2006 | Note | by Arindam Banerjee