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If MNOs don't get better at providing a consistent customer experience in their retail stores, they risk losing the battle for customer loyalty--and revenue. Armed with new software from Oracle and Amdocs, however, they just might win the fight.
Feb. 18, 2010 | Report | by Ashvin Vellody
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Vendors and communication service providers continue to build stovepiped architectures to support digital value-added services. Investing in a common platform is the sensible way to move forward.
Aug. 18, 2009 | Report | by Ashvin Vellody
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Today's software systems are not designed to handle the ubiquitous nature and plethora of services that will be introduced by the Anywhere Network-. To stay relevant, software vendors have to transform their solutions and build intelligent, real-time and event-driven software systems that will enable the ideal customer experience.
Aug. 3, 2009 | Report | by Arindam Banerjee | CO-AUTHORS: Ashvin Vellody
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I found myself stuck in one of the all-too-common, huge traffic snarls on my way for a client meeting in Mumbai, India and wondered if professionals in that city and in India, overall, could telecommute and do their bit to prevent traffic congestion and make a dent in the air pollution....
April 24, 2009 | Blog | by Ashvin Vellody
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The debate about BSS/OSS software as a product or service misses the point. The software infrastructure and the IT/engineering departments that support it should converge to enable a consistent customer experience for software users.
Apr. 13, 2009 | Report | by Ashvin Vellody
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How many customers does it take to matter in the world of wireless infrastructure? Well, if you are trying to partner with customers on the product roadmap for an important technology, maybe one is enough. And if it's one of the biggest operators in the world, even better....
March 31, 2009 | Blog | by Ashvin Vellody
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It has been a little more than a month since Satyam's founder, B. Ramalinga Raju declared he falsified profits for years and had inflated Satyam's balance sheet by more than one billion dollars, leaving the company struggling for survival....
February 19, 2009 | Blog | by Ashvin Vellody
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The economic downturn is creating a perfect storm for IBM to redouble its efforts at dominating emerging markets with their full telco-specific product portfolio.
Feb. 13, 2009 | Note | by Brian Partridge | CO-AUTHORS: Ashvin Vellody
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T he communication industry is anxious to go through the details of the stimulus package to find some things to cheer for all. All of us at Yankee Group, including our expert on regulatory issues, Dianne Northfield , and I have been watching the developments with great interest....
February 12, 2009 | Blog | by Ashvin Vellody
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Nokia Siemens Event blog post from Ashvin Vellody
December 18, 2008 | Blog | by Ashvin Vellody
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Zeus Kerravala, Declan Lonergan and Ashvin Vellody discuss Yankee Group's predictions for 2009.
December 16, 2008 | Blog | by Ashvin Vellody
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As the real and perceived effects of the global economic crisis continue to manifest themselves, Yankee Group sees 2009 as a watershed moment in the communications market. Spurred by economic necessity, consumers, enterprises and network builders will radically change spending and consumption models during the next 12 months.
Dec. 11, 2008 | Note | by David Vorhaus | CO-AUTHORS: Zeus Kerravala, Ashvin Vellody, Declan Lonergan
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There are 1000+ mobile devices -- and still counting -- a proliferation which enriches the lives of consumers in ways unforeseen just a few years ago. The cell phone has evolved from providing simple voice features to being an essential part of the consumer s connectedness to the world.
November 25, 2008 | Blog | by Ashvin Vellody
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The telecom sector overall will weather the current financial crisis and impending recession. Yet the effect on individual players will depend on the role in the value chain, the core markets served and the geographies in question.
Oct. 7, 2008 | Note | by David Vorhaus | CO-AUTHORS: Carl Howe, Ashvin Vellody, Wally Swain, Benoît Felten