http://www.yankeegroup.com Yankee Group RSS Feed http://www.yankeegroup.com/images/yg_logo.gif http://www.yankeegroup.com http://www.yankeegroup.com/ResearchDocument.do?id=58475 Faced with burgeoning data demands after its successful iPhone launch in the Japanese market, SoftBank moved to grab 30 MHz of 2.5 GHz spectrum. The move positions SoftBank for sustained mobile broadband traffic growth while highlighting early vendor TD-LTE innovation with small cells, beamforming and Cloud RAN. Tue, 31 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58475 2012-01-31T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58455 As mobile data traffic continues to rise sharply, network operators must address business model challenges. They should prioritize the four key pieces of the data profit puzzle: smartphone penetration, data pricing, traffic management and customer experience. Vodafone is actively working to put all of these pieces together, and other operators can learn from its lead. Mon, 30 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58455 2012-01-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58116 Delivering Web content to PCs, tablets and smartphones isn't a write-once, display-anywhere process for high-traffic Web sites. Yankee Group, collaborating with Keynote Systems, finds that while the majority of the top 16 Web sites don't significantly tailor their Web content differently for tablets and smartphones, others have begun customizing the content they send to tablets to create new large-screen mobile experiences. Tue, 24 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58116 2012-01-24T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58481 Picking Thorsten Heins as CEO is a good start on the changes needed at Research In Motion (RIM), and it buys the company time. However, that's just the beginning of the effort to turn RIM around. RIM must also excite its customers by launching BlackBerry 10 products faster and courting developers with contests. Otherwise, its current downward trend will continue. Mon, 23 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58481 2012-01-23T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57577 The Topline Data Forecast presents the global connectivity markets, technologies and competitive landscape at a regional level. This data module is updated quarterly for clients. Mon, 23 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57577 2012-01-23T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58468 The 2012 International CES had its fair share of new product rollouts--20,000, in fact. Looking back at the week, we find the devices, apps and technologies that garnered the most interest and enthusiasm were those with connectivity at their core. As connectivity increasingly becomes table stakes, however, all CE players must work to ensure new business models and network technologies are up to the challenge. Fri, 20 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58468 2012-01-20T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58413 The TopicView Mobile Devices tracks and forecasts wireless vendors; sales of mobile devices by feature, technology and technical components; and average selling price. Thu, 19 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58413 2012-01-19T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57921 Communication service providers must understand that improving the customer experience goes far beyond network quality of service. Here, a Yankee Group-led panel of five telecom executives share insights on how to transform the customer experience across all four dimensions of brand, products and services, channel, and delivery and operations. Tue, 17 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57921 2012-01-17T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57942 Just when growth in mobile broadband (the cellular-modem variety) was beginning to look elusive, along come tablets to create renewed interest. During the next four years connected tablets will be the most important driver of new mobile connections in Western Europe. Despite continued economic uncertainty, the total number of MBB connections--excluding smartphones--will almost double from 32 million at the end of 2010 to 60 million by 2015. Wed, 11 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57942 2012-01-11T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58038 Corporations today are more incented than ever to reduce costs while improving overall productivity and effectiveness in the workplace. As a result, IT departments are anxious to deploy communications and collaboration solutions that will help grow the business, improve customer retention and sales, and provide greater opportunity for innovation--providing the perfect environment for an explosion of unified communications and collaboration (UC&C) solution adoption over the next two years. Mon, 09 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58038 2012-01-09T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58227 The 2012 International CES in Las Vegas will bring 140,000 attendees, device makers, app developers, service providers and others together to see what the future looks like for consumer mobility. While devices such as tablets, ultrabooks and smartphones will get their fair share of attention, this year we expect to see the real innovations in the app and business model realms. Fri, 06 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58227 2012-01-06T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57974 It's full steam ahead for the smartphone market: More than 47 percent of U.S. consumers currently own at least one smartphone, and 58 percent of survey respondents intend to buy one as their next mobile phone. But an expanding smartphone market doesn't automatically translate into growth for those mobile OSs residing within the devices. Apple's iOS and Google's Android will grow, while HP's webOS, Microsoft's Windows Mobile and Nokia's Symbian could be left behind. Thu, 05 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57974 2012-01-05T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57987 Subscriber churn continues to be a major challenge for European mobile network operators (MNOs). Average churn rates have crept up during the past three to four years, driven by economic difficulties and increased operator competition. To bring churn back under control, MNOs should improve customer communications, introduce new compensation initiatives and ensure their device portfolios remain competitive. Thu, 05 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57987 2012-01-05T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57575 The Mobile Money Forecast provides a forecast of transaction and revenue details for a variety of mobile transaction offerings, giving mobile operators and application vendors insight into this growing segment. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57575 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57571 The TopicView Consumer Access spans fixed-line, VoIP, broadband and mobile services for 55 countries and 7 regions. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57571 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57572 The TopicView Consumer Mobile Data provides a detailed segmentation of consumer messaging, infotainment, advertising and m-commerce, including revenue flow share forecasts for 55 countries and 7 regions. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57572 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57573 The TopicView Enterprise Mobility is segmented by connectivity and application tiers for 55 countries and 7 regions. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57573 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57927 Yankee Group and Russell Reynolds Associates recently brought together a panel of 12 C-level executives to debate the implications of the mobile revolution on their organizations' leadership. They agree that cloud computing, enterprise mobility, new connected user demands and exa-scale data will drive talent changes across their companies, and that marketing will be the key space for evolution. Hiring should prize transparency and quantitative thinking, among other executive qualities. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57927 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58119 The TopicView Cloud Computing details the cloud computing market, including breakouts of active cloud contracts and cloud revenue by company size for SaaS, PaaS and IaaS, to help vendors optimize market segmentation. Wed, 04 Jan 2012 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58119 2012-01-04T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58100 The Global Consumer Forecast features top-line figures on global consumer spending that hide many differences among market segments and regions. Fri, 30 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58100 2011-12-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58102 The Global Enterprise Forecast highlights global trends in the market for business wireline and wireless communications services and summarizes the major differences for each region's outlook. Fri, 30 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58102 2011-12-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58104 The Global Mobile Forecast contains forecast information across consumer and enterprise mobile segments, featuring detailed infotainment and enterprise segmentations. Fri, 30 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58104 2011-12-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58062 The Latin America Enterprise Forecast assumes that business lines are related to total employment, which increases if economic growth exceeds population growth. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58062 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58064 The North America Enterprise Forecast highlights trends in the North American market for enterprise fixed-line and mobile communications services. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58064 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58071 The EMEA Mobile Forecast estimates the current number of mobile users split by prepaid and postpaid; penetration rate; mobile service revenue split by voice and data; and users and handset figures split by technology. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58071 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58076 The EMEA Enterprise Forecast identifies the growth in the business fixed-line market. Businesses want better and more efficient connectivity options both to and within the expanded EU. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58076 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58080 The EMEA ConnectedView Forecast includes data on users, carrier and content provider revenue for mobile data applications, including messaging, infotainment, marketing and enterprise data. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58080 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58082 The EMEA Consumer Forecast identifies how pricing pressure has been mounting as service providers sought to convert new subscribers to broadband with a range of lower priced packages, while many providers introduced speed upgrades without raising prices. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58082 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58084 The Asia-Pacific Mobile Forecast comprises emerging markets with immense potential, and highly advanced mobile markets that are at the forefront of mobile data services. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58084 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58086 The Asia-Pacific Enterprise Forecast provides an aggregate Asia-Pacific rollup, as well as country-specific forecasts for a number of key markets such as Australia, China, Hong Kong, India, Japan, the Philippines and South Korea. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58086 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58088 The Asia-Pacific ConnectedView Forecast encompasses consumers and enterprises across both mobile and fixed-line spaces. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58088 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58090 The Asia-Pacific Consumer Forecast examines consumer behavior for fixed-line and wireless services. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58090 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58093 The Global ConnectedView Forecast collates fixed-line and cellular activity at the country level globally, compiling information by connectivity technology. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58093 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57944 Yankee Group expects tablet sales in the U.S. to exceed $5.4 billion in 2012. But tablet manufacturers hoping to cash in on tablet mania must contend with one daunting challenge: Apple continues to dominate both the installed base of tablets and consumer buying intents. Amazon and Samsung are the only companies in position to challenge Apple in the next six months, but there's also opportunity in the large base of consumers who don't yet know which brand of tablet they'll buy. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57944 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57906 Voice ARPU is decreasing rapidly in Latin America, but operators hoped (and we thought) mobile customers would take what they saved on voice and spend it on data. That may be happening at an individual customer level, but blended ARPUs continue to fall. Operators must continue to push data services; otherwise, slower line growth and continued ARPU declines could lead to declining service revenues. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57906 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57563 The North America Consumer Forecast provides an understanding of consumers in North America. It includes forecasts of consumer services (fixed, media and mobile). Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57563 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57566 The North America Mobile Forecast includes users, ARPU and revenue summaries segmented by prepaid and postpaid; it also has voice/data segmentations and technology splits including handset sales. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57566 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57554 The Latin America Consumer Forecast identifies how although some carriers in Argentina and Colombia have launched fixed-line prepaid services, their impact has not significantly stemmed the outflow. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57554 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57557 The Latin America Mobile Forecast includes users, ARPU and revenue summaries, segmented prepaid and postpaid; with voice/data segmentations and technology splits including handset sales. Thu, 29 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57557 2011-12-29T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58056 The Latin America ConnectedView Forecast provides market data, including subscribers, contracts, technologies and handset sales through data applications, content provider revenue and consumer/business splits. Wed, 28 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58056 2011-12-28T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58058 The North America ConnectedView Forecast contains all forecasts for consumers and enterprises across mobile and fixed-line spaces in one file, structured in a Technology view. Look out for the associated monitors in separate Excel files. Wed, 28 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58058 2011-12-28T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57991 With almost doubled attendance and a spate of high-impact announcements, the 2011 Foundation for the National Institutes of Health (FNIH) mHealth Summit provided proof that the sector is alive and kicking. While there are still looming questions about business models and data liability, connected devices have clearly become a focal point in the health care space. Companies that help medical device manufacturers get solutions to market quickly will find a receptive OEM audience. Thu, 22 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57991 2011-12-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58046 The EMEA Mobile Carrier Monitor tracks and updates quarterly KPIs of MNOs when information becomes available. Thu, 22 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58046 2011-12-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58051 The Asia-Pacific Mobile Carrier Monitor offers unprecedented comparability between operators, as this is the most dynamic region for wireless activity. Thu, 22 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58051 2011-12-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57908 Offloading mobile data traffic to the Internet via Wi-Fi hotspots has emerged as a vital tool in the operator's toolkit. Next Generation Hotspot furthers this trend by bringing important features for automatic service detection, authentication and air interface security to Wi-Fi technology, though operators must overcome cost, deployment, integration and business model challenges if the technology is to take off. Thu, 22 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57908 2011-12-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57923 Cable's annual tech gathering, the Society of Cable Telecommunications Engineers (SCTE) Expo, confirmed that incumbent subscription TV providers understand the need to provide true TV Everywhere services, but there still are significant technology and customer experience issues to overcome. Cable operators need to work on quality of experience, discovery and navigation, and delivery across varied formats to succeed with multiscreen offers. Thu, 22 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57923 2011-12-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57946 To advance the smart grid, players in the telecom space and utilities will need overcome vertical obstacles and work together. By emphasizing their experience with customers, billing and innovation, telecom players will gain a firm toehold in a promising space. Wed, 21 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57946 2011-12-21T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58036 The collapse of the AT&T/T-Mobile merger has left everyone wondering how these two companies will survive the breakup. The separation agreement between the two companies gives cash and spectrum to T-Mobile while opening the possibilities of a joint operation agreement to AT&T. The result is better services and choice for consumers than the merger would have yielded--but it also means AT&T's challenge as a mobile broadband competitor just got a lot harder. Wed, 21 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58036 2011-12-21T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57949 Enterprise mobility is an exciting, fast-growing but still very immature market. To counter the vendor hype about the degree to which their technologies offer end-to-end solutions, there needs to be greater awareness of the diversity of business challenges companies face in their mobility projects. In short, it is time to bring the enterprise back into the forefront. Tue, 20 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57949 2011-12-20T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57558 The US Consumer Service Provider Monitor compares service providers in the US that deliver consumer services across voice, data and TV categories, including satellite TV. Tue, 20 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57558 2011-12-20T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58023 The Latin America Mobile Carrier Monitor tracks mobile operators across the region for KPI and normalizes this data to ensure comparability. Mon, 19 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58023 2011-12-19T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=58025 The North America Mobile Carrier Monitor follows the fortunes of the largest carriers in the region. Data revenue is picking up just in time to preserve upward momentum in the industry. Mon, 19 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=58025 2011-12-19T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57939 Unified communications (UC) has been somewhat of a joke in the industry because it never quite realized the full potential its hype promised. Cloud and mobility, however, are breathing new life into UC, as 49 percent of UC decision-makers say mobile UC is just as important as desktop UC, if not more so. This sets the stage for renewed business interest in UC. Fri, 16 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57939 2011-12-16T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57968 Though it's known for its hardware prowess, chipset vendor Qualcomm is expanding investments in network optimization and green field areas such as home automation and mHealth. But to avoid investor and end-user confusion, Qualcomm must effectively organize its new efforts and convey the added value of its diversification. Wed, 14 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57968 2011-12-14T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57970 Yankee Group's 2011 US Enterprise Mobility: Employee Survey is an online survey of nearly 4.800 workers in the U.S. The type of questions asked include: What are your changing work habits and level of mobility? What is your level of productivity at different work locations (office vs. remote vs. on-the-go)? What technologies are critical to keeping you productive? How do you use your own devices and (consumer) tools? What is your IT department?s policy? Tue, 13 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57970 2011-12-13T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57972 The 2011 US Enterprise Mobility: IT Decision-Maker Survey is an online survey of nearly 2000 enterprises in the U.S. The type of questions asked include: What is your deployment status? What are your purchase plans? What are your barriers/challenges to adoption? What motivates you to deploy? What factors impact your decision to deploy a technology and to select a supplier? How satisfied are you with your wireless voice and data carriers? Do you consider switching? Why? Tue, 13 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57972 2011-12-13T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57956 The Yankee Group 2011 US Consumer Survey is an online methodology of more than 15,020 consumers aged 13 and over that examines respondents' Connectivity Choices and Digital Experience. It investigates the connectivity and devices consumers have, as well as their planned activities and decisions around five core connectivity services: wireless broadband, mobile phone, pay TV, telephony and broadband. Additionally, it looks at the consumption of media empowered by these services, including video, music and gaming, as well as respondents' choices of channels and brands. Wed, 07 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57956 2011-12-07T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57959 After security researcher Trevor Eckhart discovered that Carrier IQ?s device management software was in fact logging user keystrokes, the media storm quickly swept away the most important issue. Carriers?and especially consumers?want the best possible customer experience, and Carrier IQ?s software aims to do just that. Where it (and device vendors and carriers) erred was in their lack of transparency and failing to enable end-users to opt out of the service. Wed, 07 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57959 2011-12-07T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57879 Consumerization, mobility, cloud computing, device evolution and the shift to IPv6 are transforming the corporate network and driving up the number of endpoints connected to it by an order of magnitude, making advancements in network services a necessity. IT managers must look toward active DDI solutions to effectively manage core network services and gain the network agility required to move organizations into the mobile world. Tue, 06 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57879 2011-12-06T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57925 The world is in transition and in the year ahead, mobile will be both the protagonist and the subject of this instability. During the last five years, networks and the information they carry have plugged more than 2 billion new participants into the mobile economy. The winners in this landscape will be those players that can scale quickly and treat each user as a unique customer. Tue, 06 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57925 2011-12-06T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57863 Social networks and mobile transactions attract huge interest from capital markets, but the commercial world is still waiting for evidence of the transformative impact that will result from their combination. Card networks, retailers, banks and device vendors can help Facebook and other social media services become powerful platforms for mobile money. Mon, 05 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57863 2011-12-05T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57919 Yankee Group consumer survey data shows that after several years at the back of the pack, Sprint is making a comeback in customer satisfaction. The company improved customer experience dramatically by rebuilding based on value, simplicity and productivity. Fri, 02 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57919 2011-12-02T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57869 If North American cable operators don?t move into the mobile market soon, they risk continued subscriber churn and slow?if not nonexistent?growth rates. Cable operators should follow a three-step plan to get into mobile broadband services as a strategic initiative, starting with Wi-Fi, then utilizing leased capacity and finally building out networks using spectrum in hand. Fri, 02 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57869 2011-12-02T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57858 IT can try to lock down the use of consumer applications on work devices, but the long-term value of cloud computing and applications is the foundation it lays for user self-service and consumption. Consumerization has become mainstream within corporations, and to help support the new way of working, IT departments need to embrace--not just tolerate--this phenomenon. Thu, 01 Dec 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57858 2011-12-01T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57867 Although the bulk of current cellular machine-to-machine (M2M) applications operate on 2G connections, 4G will play an increased role in the future of connected devices. By empowering high-bandwidth use cases and allowing application layering on a single connection, 4G network standards will quickly become the primary option for M2M deployments. Wed, 30 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57867 2011-11-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57934 Nokia Siemens Networks announced it is focusing its future investment in a smaller set of core business areas. Through this move, the company aims to boost its competitive edge and set a foundation for a profitable business going forward, but excellent execution and additional market trust is required for success. Wed, 30 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57934 2011-11-30T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57305 Drivers including fair use, enhanced use cases, network convergence, VoLTE and M2M will combine to finally push the network policy control market over the billion-dollar mark in 2014, and to $1.394 billion in 2015, representing a heady 31 percent CAGR from the 2010 market of $365 million. Vendors looking to succeed in this market can no longer come to the table with PCRF alone. It must be part of a system sale, a larger control plane solution or policy integration services. Mon, 28 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57305 2011-11-28T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57733 QR codes are becoming the darling of marketing companies around the world. But are they here to stay or just an interim measure before other, more user-friendly technologies come of age? Yankee Group believes QR codes will be trumped by near field communications (NFC) solutions in terms of usability, security and capacity. However, NFC is far from prolific today, and we forecast QR codes will fill a necessary gap in the interim. Tue, 22 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57733 2011-11-22T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57808 While machine-to-machine (M2M) data provides invaluable insight to enterprises, deploying connected devices creates security challenges at the device, network and IP layers. As trusted names in security diversify from more traditional security markets and increase their M2M offerings, enterprises will be more comfortable with M2M deployments. Mon, 21 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57808 2011-11-21T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57894 Amid economic hardship and declining consumer confidence, the 2011 gift-giving season seems to be shaping up well for makers of tablets, e-readers, laptops and mobile phones. Those planning to purchase devices are giving mobility top priority on their holiday shopping lists and moving HDTVs and video game consoles, 2010's hottest devices, to the back of the pack. The aftermath of a mobility-centric holiday season will be a renewed hunger for content in consumers. Mon, 21 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57894 2011-11-21T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57837 The technical and infrastructural pieces are coming together for an explosion of mobile applications in the enterprise. To help businesses with their design, implementation and life cycle management, all application and platform vendors need to ensure they are providing not just a technical capability, but the qualitative guidance on how to lay the right foundations for a strategic approach to mobile application adoption. Thu, 17 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57837 2011-11-17T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57179 As CSPs look to unify their billing/customer relationship management (CRM) systems to improve the customer experience and lower overall TCO, many ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-to-end solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress. Thu, 17 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57179 2011-11-17T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57887 The 2011 US FastView: Unified Communications (UC) Survey is an online survey of more than 400 IT decision-makers in the U.S. It covers different UC technologies, with an emphasis on videoconferencing, cloud-based UC, mobile UC as well as SIP trunking and social media. The type of questions asked include: What is your deployment status? What are your purchase plans? What are your barriers/challenges to adoption? What motivates you to deploy? What factors impact your decision to deploy a technology and to select a supplier? Tue, 15 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57887 2011-11-15T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57871 Attendees seemed obsessed with discussing mobile cloud at 4G World 2011, but the real discussion should be about best practices for leveraging cloud computing as the platform for mobilizing applications versus using native application deployments. Ultimately, a mix of cloud-based and native mobile applications will lead to the best user experience. Tue, 08 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57871 2011-11-08T05:00:00Z http://www.yankeegroup.com/ResearchDocument.do?id=57626 In the face of rising churn, Latin American operators must build loyalty in their prepaid base. Focusing on wallet retention is the profitable strategy. Discounts and promotions are critical, but from a pure loyalty perspective, sticky services, proactive customer service and exclusive deals targeting high-value clients are the most important. Mon, 07 Nov 2011 05:00:00 GMT http://www.yankeegroup.com/ResearchDocument.do?id=57626 2011-11-07T05:00:00Z