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1. Revamping Your BI Toolset to Improve Customer Experience

   Service providers looking to improve customer experience need to go beyond CDRs and collect real-time data from a number of disparate network elements. They should focus on BI solutions that are easy to integrate and hone in on key retail, Web, handset and mediation metrics.

   Mar. 24, 2010 | Report | by Jon Paisner 

2. Avoiding Mobile Madness: Mobile Finance and the Impact on Regulators

   Yesterday, I participated in an Emerging Issues Forum at the Federal Reserve Board of Governors they called it "Protecting Consumers in a Mobile Finance World . Easier said then done....

   February 24, 2010 | Blog | by Jon Paisner

3. Making Contactless Payments Sticky with Stickers

   Stickers can drive the contactless payment market while we wait for NFC handsets to become commercially available. While many of the same NFC business model and technology challenges apply, they can be overcome more easily with contactless stickers.

   Feb. 9, 2010 | Report | by Jon Paisner 

4. From Crisis Comes Opportunity: Yankee Group's 2010 Predictions

   The economic crisis permanently changed how consumers, enterprises and network builders approach everything. But those changes will create new opportunities in the Anywhere ecosystem, especially in the areas of cord-cutting, devices, cloud computing and network innovation. Here's our take on 2010's winners and losers.

   Dec. 15, 2009 | Report | by Christopher Collins | CO-AUTHORS: Carl Howe, Dianne Northfield, Jennifer Pigg, Joshua Holbrook, Camille Mendler, Jon Paisner, Andy Castonguay, Declan Lonergan, Eugene Signorini, Agatha Poon  

5. Do Your Favorite Places Offer QR Codes?

   Dec 7th, Google announced its next step in the journey towards enabling an Anywhere lifestyle for both businesses and consumers....

   December 8, 2009 | Blog | by Jon Paisner

6. Partnerships, New Wares Are Key to CDN Success

   The evolution of the content delivery network (CDN) market has resulted in increasing competition and a commoditization of services. To compete successfully, CDNs should provide ancillary services, partner with carriers and develop strategies for future wireless offerings.

   Nov. 19, 2009 | Report | by Jon Paisner | CO-AUTHORS: Philip Marshall  

7. Carrier ePortal Development in a Year of Reduced Budgets

   Delivering an integrated enterprise portal with a consistent user experience is critical to migrating customers to the self-service channel and reducing operating expenses. Despite tight budgets, carriers are working to improve many of their portal functionalities. In Yankee Group's 2009 ePortal rankings, AT&T and Verizon come out on top.

   Nov. 19, 2009 | Report | by Jon Paisner 

8. Webinar: Mobile Commerce for the Holidays

   Webinar on mobile commerce and its consumer trends and challenges; featuring analysts Jon Paisner and Andy Castonguay.

   November 17, 2009 | Blog | by Jon Paisner

9. Mobile Commerce for the Holidays

   In this webinar, Yankee Group analysts Jon Paisner and Andy Castonguay reveal trends from our consumer surveys and explore the devices, conveniences and challenges of M-Commerce as mobile is integrated into the retail shopping experience this holiday season.

   Nov. 17, 2009 | Live Webinar | by Jon Paisner | CO-AUTHORS: Andy Castonguay  

10. Getting Personal: Social Network Analysis for CSPs

    Social network analysis lets CSPs focus on not only preventing customer churn, but also personalizing their marketing messages for greater cross-selling and up-selling opportunities. While its pitfalls?especially around privacy and opt-in/opt-out policies--create large uncertainties that need to be monitored closely, its revenue-generating potential makes it a necessary part of any CSP's toolbox.

    Oct. 8, 2009 | Report | by Jon Paisner | CO-AUTHORS: Agatha Poon  

11. Yankee Group's Mobile Coupon Forecast: Integrating Mobile Into the Retail Shopping Experience

    In addition to paying for advertisements, the scanning infrastructure for coupons and the processing/handling of the coupons themselves, retailers are faced with reductions in gross profit when coupons are redeemed. For them to continue investing in coupons as opposed to eliminating them altogether, mobile must offer increased redemption rates with less expensive back-end transaction processing.

    Sep. 24, 2009 | Report | by Jon Paisner 

12. Advanced Payment Models of the Anywhere Network Will Create Competitive Advantages

    App stores have not only changed the distribution model for applications but for billing and payment models in mature markets. In emerging markets, the lack of financial infrastructure lends opportunity to alternative payment models. The evolving Anywhere Network will support these alternative payment models as security and authentication become increasingly important.

    Aug. 24, 2009 | Report | by Jon Paisner 

13. Successful Revenue Assurance Rollouts Require Process Integration

    Complex settlement and third-party billing relationships create an opportunity for revenue leakage. To mitigate leakages, service providers must integrate business processes, analytics and dashboards within their revenue assurance rollouts.

    Jul. 7, 2009 | Report | by Jon Paisner | CO-AUTHORS: Arindam Banerjee  

14. Dialing for Dollars: Yankee Group's 2009 NFC Forecast

    Near field communication (NFC) represents a long-term opportunity for banks to monetize the mobile channel, but the lack of defined business models, available handsets and point-of-sale infrastructure have pushed out its commercialization for years. With the GSMA forgoing its stance on a revenue-sharing business model and contactless terminals reaching the tipping point, Yankee Group's new NFC market forecast shows that NFC will become commercially available in major markets in 2010 and become successful worldwide in 2013.

    Jun. 25, 2009 | Report | by Jon Paisner 

15. Is the path to mobile payments through SMB?s and not large retailers? App developers think so.

    With the NFC market still as dormant as Jefferson Airplane (talked about for years, still kicking around and never sure when they ll make another appearance), recent announcements about turning a mobile device into a credit card terminal using applications got me thinking....

    June 11, 2009 | Blog | by Jon Paisner

16. Monetizing the Mobile Channel Will Put Jingle in Financial Institutions' Pockets

    Financial institutions (FIs) must lay the groundwork to monetize the mobile channel in 2009. In the absence of large revenue opportunities from NFC, FIs should focus on expedited bill payments as the low-hanging fruit.

    May. 28, 2009 | Report | by Jon Paisner 

17. The Convergence of Network Intelligence and Business Intelligence

    Generating revenue from new services is the holy grail of network intelligence. But operators must first focus on utilizing network information to deliver improved operating efficiencies for capacity planning, quality of service and an improved customer experience.

    Apr. 7, 2009 | Report | by Jon Paisner | CO-AUTHORS: David Vorhaus, Sheryl Kingstone  

18. Driving Mobile Transactions with No Killer App

    Payments at the point of sale were supposed to drive mobile transactions into the hands of consumers. With NFC technology still a few years away, and no killer app in demand by consumers, using mobile transactions in a transit environment is the closest thing to a killer app that exists.

    Mar. 25, 2009 | Report | by Jon Paisner 

19. The Paybox Acquisition: Sybase Goes Global

    Sybase has acquired Paybox to complement its existing messaging capabilities and become a global leader in mobile transactions. But its success of becoming a mobile commerce power hinges on the inroads it can make into the U.S. market while rolling out a differentiated strategy in emerging markets.

    Feb. 12, 2009 | Note | by Jon Paisner 

20. Paymo Misses the Mark Without Jump-Starting the Mobile Payments Market

    The mobile payments technology startup Paymo is branding itself as new and innovative. But in reality, it is not differentiating itself from the market as it offers the mobile device as a payment channel for online purchases of digital goods and services.

    Feb. 2, 2009 | Note | by Jon Paisner 

21. Predictions for the 2009 Mobile Transactions Market: Stuck in Second Gear but Poised for Growth

    The rollout of mobile transactions services throughout the world is highly dependent upon the penetration of financial services and the mobile phone throughout the world. The progress made in 2008 in conjunction with the global economic crisis will improve the availability of services, but there will be no commercial adoption until 2010.

    Dec. 29, 2008 | Report | by Jon Paisner 

22. Self-Service Leaves Enterprises and Customers Smiling

    Providing line-of-business users with personalization and customization capabilities within the portal drives adoption and usage trends to drive opex costs throughout the business.

    Dec. 11, 2008 | Report | by Jon Paisner | CO-AUTHORS: Jonathan Edwards  

23. Mobile Commerce Is Making Us Wait Again, but 2009 Is Just Around the Corner

    Data from a joint survey conducted by Yankee Group and RCR Wireless News highlights the investment and appetite for mobile commerce, but we won't see these until 2009.

    Nov. 25, 2008 | Note | by Jon Paisner 

24. The Eroding Walled Garden Will Enable Alternative Payment Channels for Mobile Content

    Times are changing. As the walled garden continues to fall and carriers do not have such a tight grip on the mobile content experience, alternative payment channels such as Google Checkout and PayPal will become viable alternatives to the carrier bill.

    Aug. 15, 2008 | Note | by Jon Paisner 

25. Building Better BI Implementations

    Carrier implementations in developing markets have a different set of requirements for a BI infrastructure. When implementing, these carriers must learn from the mistakes of carriers in developed markets.

    Aug. 12, 2008 | Report | by Jon Paisner 

26. Anywhere Enterprise-Large: 2008 US Mobile Transactions Survey

    The Yankee Group Anywhere Enterprise-Large: 2008 US Mobile Transactions Survey provides an in-depth view of mobile transaction solutions adoption as it pertains to the Anywhere EnterpriseTM.

    Jul. 1, 2008 | Survey Executive Summary | by Jon Paisner 

27. Anywhere Enterprise--Large: 2008 US Mobile Transactions Survey

    The Yankee Group Anywhere Enterprise-Large: 2008 US Mobile Transactions Survey provides an in-depth view of mobile transaction solutions adoption as it pertains to the Anywhere EnterpriseTM.

    Jul. 1, 2008 | Survey | by Jon Paisner 

28. Fixed-Line Carrier Enterprise Portal Development Further Empowers the End User

    Today's enterprise web portals are becoming richer in information, and more flexible in functionality, however development strategies and timelines vary greatly by carrier.

    Jun. 12, 2008 | Report | by Brian Lindsay | CO-AUTHORS: Jon Paisner, Paul Hughes  

29. Turning Data into Dollars Using Enterprise Portals

    Analytics and reporting will enable carriers to monetize the investment they've made into self-service portals for enterprise and SMB customers.

    May. 20, 2008 | Note | by Jon Paisner 

30. Q&A from Mobile Transactions Webinar, Part II

    Mobile transactions have gained some clarity during the past year. A clear vision is shaping up for some mobile services, but not others. This Note addresses a number of topics and answers the questions many in the industry are asking.

    May. 15, 2008 | Note | by Jon Paisner 

31. Mobilizing Money

    International remittances represents a multi-hundred billion dollar growth opportunity through the emerging mobile channel.

    May. 8, 2008 | Report | by Jon Paisner 

32. Riding the Wave from Mobile Commerce to Mobile Transactions

    Mobile Transactions will be the next wave of mobile commerce.

    Mar. 28, 2008 | Report | by Jon Paisner | CO-AUTHORS: Christopher Collins, Nicholas Spencer  

33. Riding the Wave from Mobile Commerce to Mobile Transactions

    Mobile commerce is no longer about ringtones and content. Consumers will soon be able to make payments, redeem coupons and use services such as banking and ticketing through a mobile device.

    Mar. 27, 2008 | Live Webinar | by Jon Paisner 

34. The Power Struggle to Control the Mobile Wallet

    Who will control the mobile wallet? The Carrier, Card Association, Handset Manufacturer or software companies?

    Mar. 10, 2008 | Note | by Jon Paisner 

35. Predictions for the 2008 Mobile Transactions Market

    2008 is year where great strides will be made in the Mobile Transactions market.

    Feb. 27, 2008 | Note | by Jon Paisner 

36. The Firethorn Acquisition: QUALCOMM`s Attempt to Gain Power in Mobile Commerce

    The acquisition of Firethorn is another step in diversifying QUALCOMM`s revenue--this one in the emerging mobile banking space.

    Jan. 7, 2008 | Note | by Jon Paisner 

37. Secure Mobile Commerce Transactions Must Not Eliminate Convenience

    Security is the number one concern in all mobile banking and mobile payments scearios.

    Nov. 21, 2007 | Note | by Jon Paisner 

38. Targeting the SMB Market with SaaS Business Intelligence

    The SMB market is starting to realize the potential ROI of business intelligence. However, the traditional business intelligence model will not work.

    Nov. 1, 2007 | Note | by Jon Paisner 

39. CTIA Wireless I.T. & Entertainment, Day 2: Mobile Ticketing Requires Upgrades in Infrastructure to Succeed

    Making Moves Toward Mobile Ticketing

    Oct. 26, 2007 | Note | by Jon Paisner 

40. After the Spinoff: Teradata's Life After NCR

    Teradata is a market leader in the telecom space with its EDW solutions. To maintain its position through the evolution of the global connectivity revolution, Teradata must move into the SMB space.

    Sep. 18, 2007 | Report | by Jon Paisner 

41. Using Customer Information from the Network Is Critical to Improve Care

    A single view of the customer enables CSPs to cross-sell, up-sell, personalize messages and segment customers. This is not something that most carriers can do today.

    Sep. 12, 2007 | Note | by Jon Paisner | CO-AUTHORS: Sheryl Kingstone  

42. Creating and Delivering Personalized Mobile Coupons through the Carrier Network

    Through integration of retailer information and carrier networks, m-coupons can become an effective marketing tool for companies to capitalize on.

    Aug. 14, 2007 | Note | by Jon Paisner 

43. Avoiding the Downfalls of Mobile Banking

    For mobile banking to be successful the service must be secure, easy to use, and be co-marketed by banks and the carriers. If these critical success factors are not met then it will be impossible to increase consumer adoption.

    Jun. 22, 2007 | Report | by Jon Paisner 

44. The Value of a Mobile BI Solution

    Enterprises plan on deploying mobile solutions to employees in 2007. Mobile BI can provide access to real-time information for sales representatives, executives and IT help desk workers.

    Jun. 20, 2007 | Report | by Jon Paisner 

45. TMW, Day 2: Integrating Analytics into the Anywhere Network

    Business intelligence proved to be a hot topic at this year's TeleManagement World.

    Jun. 7, 2007 | Note | by Jon Paisner 

46. CTIA WIRELESS, Day 3: Rolling Out Mobile Banking

    Banking over mobile devices is becoming commonplace. The functionality to keep this kind of service viable must keep pace

    Apr. 3, 2007 | Note | by Jon Paisner 

47. With Hyperion Gone, Who Will Be Next?

    Business intelligence will be the next industry targeted for consolidation as companies try to offer an integrated, end-to-end OSS solution.

    Mar. 14, 2007 | Note | by Jon Paisner 

48. What It Takes to Succeed in Mobile Commerce in 2007

    2007 has gotten off to a fast start for mobile payments vendors. This Yankee Group Report will help navigate through the different strategies in the marketplace.

    Mar. 7, 2007 | Report | by Jon Paisner 

49. Teradata Spin Off: Will It Acquire or Be Acquired?

    The Teradata spin off from NCR will give it direct access to the capital markets. But will Teradata acquire competition or be acquired by a larger vendor?

    Feb. 15, 2007 | Note | by Jon Paisner 

50. Mobile NFC Is Coming to the US, but When Will It Flow into Mainstream America?

    NFC is a new technology that lets wireless users pay for goods and services. The question is: when will it be available to consumers?

    Jan. 19, 2007 | Note | by Jon Paisner